Privacy Policy
Last updated: 2026
Infinity Eternity Pty Ltd ("Auralio", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Auralio and Auralio Enterprise platforms (the "Services").
1. Information We Collect
- Account information (name, email, organisation details) provided when you register.
- Content you upload, including room images, product data, and catalogue information.
- Usage data such as feature interactions, generation requests, and device/browser information.
- Payment and billing information, where applicable, processed via secure third-party payment providers.
2. How We Use Information
- To provide, operate, and improve the Services, including AI-generated room visualisations.
- To personalise product recommendations and enterprise catalogue experiences.
- To communicate with you about your account, updates, and support requests.
- To maintain security, prevent fraud, and comply with legal obligations.
3. AI Processing
Images and product data you submit may be processed by AI models to generate visualisations. We do not use customer-uploaded images to train external, publicly-available AI models without explicit consent. Enterprise customer data is isolated and is not shared across organisations.
4. Data Sharing
We do not sell personal information. We may share information with trusted service providers (such as cloud hosting and AI infrastructure providers) strictly to operate the Services, and as required by law.
5. Data Storage and Security
Data is stored on secure cloud infrastructure with access controls, encryption in transit, and organisation-level data isolation for enterprise customers.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at the details in the Contact Us section below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the Services or email.